Privacy Notice

Privacy Notice for JWE Trading Limited t/a Gold Bank Jewellers

Effective Date: 13 August 2024

Introduction

Welcome to Gold Bank Jewellers, operated by JWE Trading Limited (referred to as "we", "us", or "our" throughout this Privacy Notice). This Privacy Notice explains how we collect, use, and protect your personal data when you visit our website, www.goldbankjewellers.co.uk (the "Website"), or purchase jewellery or other products from us.

We are committed to safeguarding your privacy and ensuring that your personal data is protected. This notice explains your rights and how the law protects you.

Who We Are

JWE Trading Limited t/a Gold Bank Jewellers
Registered Office: 346-349 Victoria Centre Market, Nottingham, Nottinghamshire, England, NG1 3PT
Company Number: 10792573
Data Protection Officer (DPO) Contact: shop@goldbankjewellers.co.uk

What Information We Collect

We may collect and process the following personal data about you:

  • Personal Identification Information: such as your name, email address, telephone number, and billing/shipping address when you place an order with us.
  • Payment Information: including your credit or debit card details, which are processed securely through our e-commerce platform provider, Shopify, and its payment gateway providers.
  • Account Information: if you create an account with us, we collect your login details and purchase history.
  • Technical Data: such as your IP address, browser type and version, time zone setting, browser plug-in types, and versions, operating system, and platform.
  • Usage Data: information about how you use our website, products, and services.
  • Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

How We Use Your Personal Data

We use your personal data to:

  • Process and Deliver Your Orders: including managing payments, fees, and charges through Shopify's secure platform.
  • Provide Customer Support: including managing returns and responding to your enquiries.
  • Improve Our Website and Services: through analysis of your usage data to ensure that content is presented in the most effective manner.
  • Communicate with You: including sending service-related communications and responding to your queries.
  • Marketing Purposes: including sending promotional emails about new products, special offers, or other information we think you may find interesting if you have consented to receive such communications.
  • Compliance and Legal Obligations: including using your data as necessary to comply with legal obligations.

How We Share Your Personal Data

We may share your personal data with:

  • Shopify: Our e-commerce platform provider, which processes your data to facilitate your orders and payments. Shopify is compliant with GDPR and other relevant data protection laws.
  • Service Providers: such as delivery companies and IT support to assist in fulfilling your orders and improving our services.
  • Legal Authorities: when required by law or to protect our legal rights.

International Data Transfers

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented. Shopify may transfer your data outside the EEA, but it does so under data protection safeguards that are compliant with relevant regulations.

Data Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Shopify also implements robust security measures to protect your data.

Your Data Protection Rights

Under UK data protection law, you have the following rights:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe